Refund policy

Returns, Refunds, and Order Issues

Every Clever Creature item is made to order especially for you. Because of this, we do not accept returns or exchanges for change of mind, an incorrect size or color selected by the customer, or other buyer-remorse reasons. Please review the product description and size guide carefully before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing defect, or contains the wrong item, contact us within 30 days of delivery. Include your order number and clear photos showing the item and the problem. After review, we will provide an appropriate resolution, which may be a free replacement or a refund. Please do not mail an item back unless we give you return instructions.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Because orders can enter production quickly, changes and cancellations are not guaranteed after production begins.

Incorrect addresses and unsuccessful delivery

Customers are responsible for providing a complete and accurate shipping address. If an order is returned or cannot be delivered because the address was incorrect or incomplete, additional production or shipping charges may apply for a replacement.

Refund timing

Approved refunds are issued to the original payment method. After a refund is issued, your bank or card provider may take several business days to post it.

How to contact us

To request help, use the contact form on our store or reply to your order confirmation email. Include your order number and a description of the issue.

This policy does not limit any rights you may have under applicable consumer-protection law.